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About Us

Refund Policy

At Kanemtrade, we are committed to ensuring a satisfactory shopping experience for our customers. If for any reason you are not satisfied with a product purchased from our marketplace, our refund policy is outlined below to guide you through the process.

Eligibility for Refunds

Time Frame
Refund requests must be made within Seven (7 ) days of receiving the item. Refunds will not be granted after this period.
Conditions for Refunds
To be eligible for a refund, the item must meet the following conditions:
- The product must be unused, unaltered, and in the same condition as when it was received.
- The item must be returned in its original packaging with all original tags, labels, and accessories included.
- Products that are non-returnable or non-refundable (such as perishable goods, personalized items, or products with hygiene concerns) will be indicated on the product page.
Proof of Purchase
To process your refund request, we require a valid proof of purchase, such as an order number, receipt, or invoice.

How to Request a Refund

Contact Us
If you believe you are eligible for a refund, please contact our customer service team at [email protected] with the following information:
- Your order number
- Reason for the refund request
- Supporting documentation (e.g., pictures of the defective product if applicable)
Return Instructions
Upon approval of your refund request, we will provide you with instructions on how to return the item. Please ensure the item is packaged securely and shipped back to the address provided within 10 days of receiving the return authorization.
Shipping Costs
- For Defective/Damaged Items: If the product you received is defective or damaged, we will cover the cost of return shipping.
- For Non-Defective Items: If you are returning the item for any other reason (e.g., change of mind), the return shipping costs will be your responsibility.

Processing Refunds

Inspection and Approval
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method
If approved, your refund will be processed and credited to your original method of payment within 7 business days. Please note that processing times may vary depending on your payment provider.
Partial Refunds
In some circumstances, only partial refunds may be granted (e.g., items not returned in their original condition or items missing parts due to customer error).

Exceptions and Exclusions

Certain products are excluded from our refund policy, including but not limited to:

Items marked as non-returnable at the time of purchase
Gift cards
Downloadable software products
Sale or clearance items

Changes to This Policy

Kanemtrade reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.

Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

Email: [[email protected]]
Phone: +2348025848412

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