Refund Policy Page
Refunds
When
you return an item, your refund amount and refund method may vary. You can
check the payment method that was refunded and the status of your refund in
Your Orders.
Note: All information on this page only
relates to items bought from or Fulfilled by Kanemtrade.
Where's
My Refund?
You can check the payment method
that was refunded and the status of your refund in Your Order. Note: After
the carrier has received your item, it can take up to two weeks for us to
receive and process your return. To see how long will take for you to receive
your refund, see the table below.
How Refunds Are Issued
If
you're receiving a refund after we have received your item, it may take an
additional three to five business days to process your return fully and issue
your refund.
Once
we issue your refund, it may take additional time for your funds to be made
available in your account by your financial institution. See the following
table for more details
.
|
Refund Method |
Refund Time (After Refund Is Processed) |
|
Credit
card |
Three
to five business days |
|
Kanemtrade
payment gateways |
Two
to three hours |
|
Offline
checkout |
Up
to 10 business days |
|
Gift
Card balance |
Two
to three hours |
|
Promotional
Certificate |
No
refund issued |
|
Prepaid
credit card |
Up
to 30 days |
|
Shop
with Reward Points |
Up
to five business days |
Partial Refunds or Restocking
Fees
|
Item |
Refund |
|
Items
in original condition past the return window* |
80%
of the item price |
|
CDs,
DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out
of its plastic wrap) |
50%
of the item price |
|
Items
that are damaged, missing parts, not in the original condition, or have
obvious signs of use for reasons not due to an kanemtrade.com or seller error |
Up
to 50% of the item price |
|
Opened
software or video games for reasons not due to an Kanemtrade or Seller error |
0%
of the item price |
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