Return Policy
Kanemtrade Return Policy
At Kanemtrade, we offer a 10-day return window for items that meet our return criteria. Should you need to return an item, please reach out to us through any of our contact channels within seven days of delivery, and we’ll ensure you receive the appropriate resolution.
Return Instructions
STEP 1: Send a Complaint
Submit a detailed complaint, including pictures of the delivered product, to support@kanemtrade.com for evidence.
STEP 2: Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of returning the item.
STEP 3: Track Return Status
We will send you a return waybill number, which will enable you to track the status of your return.
STEP 4: Get Resolution
Once the item is received by the seller, we will ensure you receive a resolution—whether it's a replacement, exchange, or refund.
What if I complain after the 10-day return timeframe has elapsed?
For product complaints outside the 10-day return window related to defective items, you may:
- Visit an authorized service center to obtain warranty service. If no service center is available in your location, you may choose to contact Kanemtrade.
- Contact the seller of the product directly, as they are often best positioned to provide a resolution.
- Contact us so we can assist in obtaining a resolution from the seller.
Please note: You will be responsible for the shipping cost and the cost of repair if the defect is not covered by the manufacturer’s warranty. Kanemtrade will not replace or issue refunds for items that fall into this category.
Items Not Eligible for Returns
- Products that have been altered from their original state or opened by unauthorized personnel.
- Products with tampered or missing serial numbers or Universal Product Code (UPC) numbers.
- Perishable goods, unless a valid reason is raised at the point of delivery and confirmed by the dispatcher.
- Products damaged due to misuse.
- Products in the beauty, health, and personal care categories.
- Jewelry, innerwear, bed sheets, lingerie, and socks.
- Books and CDs.
Requirements for Returns
| Reason for Return | Description | Tags/Labels Attached | Original Packaging | Complete Accessories & Free Gifts | New Condition | Not Damaged |
|---|---|---|---|---|---|---|
| Changed Mind Request | Product unused (applies to products in the fashion category only) | Yes | Yes | Yes | Yes | Yes |
| Wrong Items | Products delivered differently from what was displayed on the website; return will be authorized after validation | Yes | Yes | Yes | Yes | Yes |
| Defective Items | Product has manufacturer defects or was delivered dead on arrival; return will be authorized after validation | No | Yes | Yes | Yes | Yes |
| Damaged (in transit) | Product has visible damage; return will be authorized after validation | Yes | Yes | Yes | Yes | Yes |
| Quality Issues | Product delivered not working up to specification or cannot perform specified functions; return will be authorized after validation | Yes | Yes | Yes | Yes | Yes |
For items on Kanemtrade Daily (groceries), returns are only accepted at the time of delivery.
Do I Return to Kanemtrade or Directly to the Seller?
You will be instructed to return the item either to a Kanemtrade drop-off location near your address or directly to the seller, depending on the initial mode of shipment.
