Kanemtrade Terms & Conditions

Last Updated: August 14, 2026

Welcome to Kanemtrade. These Terms & Conditions ("Terms") govern your access to and use of kanemtrade.com, the Kanemtrade mobile app, and all related services (together, the "Platform"). By creating an account or using the Platform in any way, you agree to be bound by these Terms.

Please read them carefully. If you do not agree, please do not use the Platform.

1. Who We Are

Kanemtrade is a multivendor e-commerce marketplace connecting buyers, sellers, logistics partners, agents, and influencers across Nigeria. Kanemtrade provides the platform, escrow, and infrastructure — most products are sold by independent third-party sellers, not by Kanemtrade itself, unless a listing states otherwise.

2. Eligibility & Accounts

• You must be at least 18 years old to create an account or transact on the Platform. Minors may only use the Platform under the supervision of a parent or guardian who holds the account.
• You must provide accurate, current information when registering and keep it up to date.
• You're responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Kanemtrade reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or are used fraudulently.

3. Roles on the Platform

Kanemtrade supports multiple account types, each with additional role-specific terms presented during onboarding:

• Buyers/Customers — browse and purchase from retail, wholesale, auction, second-hand, digital, and preorder listings.
• Sellers — list and sell products, subject to Kanemtrade's Seller Agreement and applicable subscription tier.
• Agents — refer buyers or sellers and earn commission under the Agent Network program.
• Influencers — promote sellers/products under the Elite Creator Hub program, with funds held in escrow until deliverables are confirmed.
• Logistics Partners — provide delivery services as a registered company or independent rider.

Where role-specific program terms conflict with these general Terms, the role-specific terms govern for that activity.

4. Orders, Pricing & Payment

• Product listings, descriptions, and prices are set by individual sellers. Kanemtrade makes reasonable efforts to ensure accuracy but does not guarantee that all listings are error-free.
• If an item is mispriced due to an error, Kanemtrade or the seller may cancel the order and refund any payment made, or contact you before proceeding.
• Payment is processed through Kanemtrade's approved payment partners. Funds for many transactions are held in escrow and released to the seller/partner upon confirmed delivery or completion, in line with our escrow terms.
• You agree to pay all applicable charges, including product price, delivery fees, and any taxes, for orders you place.

5. Delivery & Risk of Loss

• Estimated delivery times are provided by sellers/logistics partners and are not guaranteed.
• Risk of loss and responsibility for a physical item passes to you once it is delivered to you or your designated recipient.
• If an item arrives damaged, wrong, or defective, follow the process in our Return Policy.

6. Returns & Refunds

Returns, refunds, and eligibility criteria are governed by our separate Return Policy, which forms part of these Terms. Please review it before requesting a return.

7. Seller & Third-Party Responsibilities

• Sellers are independently responsible for the accuracy of their listings, the quality and legality of their products, and compliance with applicable Nigerian consumer protection and product safety laws.
• Kanemtrade is not the manufacturer or seller of record for third-party listings and does not guarantee the quality, safety, or legality of items sold by independent sellers, except where Kanemtrade is explicitly identified as the seller.
• Logistics partners are independently responsible for safe, timely delivery once they accept a shipment.
• If you believe a seller, buyer, or partner has violated these Terms or acted fraudulently, report it to [email protected].

8. User Content

• You may submit reviews, product photos, messages, and other content ("User Content"). You must own the rights to what you post, and it must not be illegal, defamatory, infringing, obscene, or spam.
• By posting User Content, you grant Kanemtrade a non-exclusive, royalty-free license to use, display, and reproduce it on the Platform and in our marketing, for as long as the content remains posted (or as otherwise agreed).
• Kanemtrade may remove or edit User Content that violates these Terms, but is not obligated to monitor all content and is not responsible for content posted by users.

9. Prohibited Conduct

You agree not to:

• List or sell counterfeit, stolen, illegal, or prohibited goods
• Manipulate reviews, ratings, or search rankings
• Use bots, scrapers, or automated tools to extract data from the Platform without permission
• Impersonate another person or misrepresent your affiliation with any entity
• Interfere with the security or normal operation of the Platform
• Use the Platform for any unlawful purpose

Violations may result in content removal, order cancellation, account suspension, or legal action.

10. Intellectual Property

The Kanemtrade name, logo, and platform design are the property of Kanemtrade. You may not use our trademarks, copy our platform, or reproduce our content for commercial purposes without written permission. If you believe your intellectual property has been infringed by a listing or content on the Platform, contact [email protected] with details of the claim.

11. Disclaimers

The Platform is provided "as is" and "as available." Kanemtrade makes reasonable efforts to keep the Platform accurate, secure, and available, but does not guarantee it will be uninterrupted, error-free, or free of harmful components. Your use of the Platform is at your own risk, to the extent permitted by applicable law.

12. Limitation of Liability

To the extent permitted by Nigerian law, Kanemtrade is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, or from products or services provided by independent sellers or logistics partners. Nothing in these Terms limits liability that cannot be excluded under applicable law.

13. Other Businesses & Third-Party Links

The Platform may link to or host third-party sellers, services, or websites that Kanemtrade does not control. We are not responsible for their content, practices, or offerings. Review their own terms and privacy policies separately.

14. Dispute Resolution

• If you have a dispute with Kanemtrade, please contact [email protected] first — most issues can be resolved directly.
• If a dispute cannot be resolved informally, it will be handled under the laws of the Federal Republic of Nigeria, and subject to the jurisdiction of Nigerian courts, unless otherwise required by applicable consumer protection law.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

16. Contact Us

Email: [email protected]