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About Us

Delivery Policy

At Kanemtrade, we are committed to providing fast, reliable, and secure delivery services for all of your purchases. We partner with trusted carriers such as GIG Logistics, UPS, and Topship to ensure that your orders reach you on time and in excellent condition.

Delivery Partners

GIG Logistics
GIG Logistics offers reliable domestic delivery services across Nigeria. With their extensive network, we ensure timely deliveries to most regions within the country.
UPS
For international orders or deliveries requiring precision, we partner with UPS. Their global logistics network allows us to ship items to international destinations quickly and securely.
Topship
Topship is our go-to partner for flexible shipping solutions, providing both domestic and international shipping services. Topship ensures that we offer competitive rates for various delivery needs.

Delivery Times

Domestic Deliveries (Within Nigeria):
- Standard Delivery: 2-5 business days
- Express Delivery: 1-2 business days
International Deliveries:
- Standard Delivery: 5-10 business days
- Express Delivery: 3-7 business days

Note: Delivery times may vary depending on your location and the availability of the items ordered.

Delivery Costs

Domestic Delivery Costs
Shipping rates for domestic deliveries are based on the weight and size of the package, as well as the destination. Exact costs will be calculated and displayed at checkout.
International Delivery Costs
International shipping rates are determined by the selected carrier (UPS or Topship) and depend on the package dimensions, weight, and destination. The applicable shipping fees will be shown during the checkout process.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with your tracking information. This allows you to monitor the progress of your shipment and know the estimated delivery date. Tracking information is updated in real-time by our carrier partners (GIG Logistics, UPS, Topship).

Delivery Exceptions

While we strive to deliver within the stipulated timelines, there may be circumstances beyond our control (such as weather conditions, strikes, or customs delays) that could affect delivery times. In such cases, we will keep you informed and work to resolve any issues as quickly as possible.

Missed Deliveries

If a delivery attempt is missed, our carriers will typically attempt redelivery or provide options for you to collect your package from a designated location. Please follow the instructions provided by the carrier to rearrange delivery or pickup.

Shipping Restrictions

Some items may have shipping restrictions based on their size, weight, or the destination country’s import regulations. If this applies to your order, we will notify you during checkout.

Contact Us

If you have any questions or concerns regarding your delivery, please contact our customer support team at [email protected] or +23480258484122. We are here to assist you with any inquiries.

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