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Frequently Asked Questions
How can we help you?
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General Questions
How is Kanemtrade different from Jumia, Konga, or other Nigerian marketplaces?
Kanemtrade is uniquely built for both retail and wholesale buyers, offering a powerful image search to find products faster. It’s especially great for fashion buyers and business resellers.
Can I trust sellers on Kanemtrade?
Yes. We manually verify sellers and monitor listings. You can also see seller ratings and reviews from other buyers before placing an order.
Is payment secure on Kanemtrade?
Absolutely. We use Flutterwave and Paystack, two of the most secure gateways in Nigeria. Payments are held in escrow until you confirm delivery.
Do you offer nationwide delivery?
Yes, we deliver nationwide, including remote areas, through trusted logistics partners. Delivery costs vary depending on your location and the seller.
What if the item I receive is not what I ordered?
You’re protected. If a seller delivers the wrong or damaged item, you can request a refund or replacement within 48 hours of delivery.
