Q: What is your store warranty rules?

A:1 Years Store Warranty

(1) Offer refund or replace within 3 days upon delivery, we do not bear returned shipping cost;

(2) Offer repair within 30 days upon delivery, we bear the shipping cost for sending back to you;

(3) Offer repair after 30 days upon delivery, but you bear two way shipping cost;

(4) Notice: for full refund, please send full package back (including all accessories); for repair or replace, please send only product without accessories.

Q: I need pay for customs duty?

A: Because Different countries have different tax policies. You may be charged custom duties and taxes for something purchased online. Buyers are responsible for custom taxes, our saling price does not include any custom taxes.

The cost of return or lost parcel would be on buyer due to reject cutoms clearance. We don't accept dispute of customs problem.thanks for your understand.

Q:Will my mobile phone work with a certain mobile carrier or i am traveling to another country and want to make sure your phone works there?

A:https://www.kimovil.com/en/frequency-checkercan help you find the answer

Notice:

If you need the special adapter,please contact us ,we can not accept the dispute about the

adapter,thanks for your understanding.